Privacy Policy

This notice describes the privacy policy (“Privacy Policy” or “Policy”) of https://localtreeremoval.ca/ (hereinafter referred to as the “website” or “Platform”) which is operated by:

Company Name: Local Tree Removal Corp.

Registration Number: 1000469130

Registered Office: 821 Brookdale Crescent, Peterborough, Ontario, Canada, K9H 6A5

(here simply referred to as “Local Tree Removal” or “us” or “our” or “we”). In this Policy, you shall be referred as “you” or “your” or “user” or “users”.

This Privacy Policy explains what information of yours will be collected by us when you access the website or provide your personal information to us, how the information will be used, and how you can control the collection, correction, and/or deletion of the information. We will not knowingly use or share your information with anyone, except as described in this Privacy Policy. The use of information collected by us shall be limited to the purposes described under this Privacy Policy and our Terms & Conditions.

By using our Site or providing your personal information to us, you are accepting and consenting to the practices described in this policy. Please note that this includes consenting to the processing of any personal information that you provide, as described below.

1. What information about the users do we collect?

1. Personal Information that you provide us: We collect the information you provide us when you want to request for a quote, or tree removal services, or when you communicate or interact with us in any manner. This includes your full name, phone, email, address, and description of the work requested by you. This information might be shared with subcontractors/third-party tree removal companies who may be best fit to provide you with these services requested by you.
2. Information that we collect when you use the website: We may also collect information while you access,browse or view the Site. In other words, when you access the website, we may be aware of your usage of the website, and gather, collect, and record the information relating to such usage, operating system, make & ID, device ID and type, settings and characteristics, Site crashes, identifiers associated with cookies or other technologies that may uniquely identify a device. This helps us in providing our services to the users and making improvements in the services, fixing errors and bugs.
3. Customer Care: If you contact our customer support via emails, in those cases, we collect all your interactions with our customer support.
4. Information that we collect from third party sources: You can engage with us through social media platforms or mobile applications. When you engage with us through social media platforms, such as Google, you allow us to have access to certain information from your social media profile based upon your privacy preference settings on such a platform.
5. Payment Information: We do not collect any of your payment information. All payments for the services take place directly between us or third-party service provider if they assist/subcontract with us in the project that you requested.
6. Good Judgment: We suggest that you exercise good judgment and caution while providing your personal information.

2. What is the lawful basis for which we use your personal information?

For the purposes of applicable law, the Data Controller for the data that you submit to us is:

Company Name: Local Tree Removal Corp.

Registration Number: 1000469130

Registered Office: 821 Brookdale Crescent, Peterborough, Ontario, Canada, K9H 6A5

You hereby acknowledge that all processing of your personal information will be justified by a “lawful ground” for processing. In most cases, processing will be justified on the basis that:

        ● Consent: You have given your consent for processing personal data for one or more specific purposes.

        ● Performance of a contract: Provision of personal data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.

        ● Legal obligations: Processing personal data is necessary for compliance with a legal obligation to which we are subject.

        ● Legitimate interests: Processing personal data is necessary for the purposes of the legitimate interests pursued by the Local Tree Removal.

In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. Feel free to contact us for this purpose at cotact@localtreeremoval.ca.

3. How do we use this information?

We use all the information we have, to help us provide, support and improve our services. We use the information collected from you for one or more of the following purposes:

1. In order to fulfil our contract with you, comply with legal requirements, or with your consent, we process your information based on our legitimate business interests.
2. To share your contact details and request with the subcontractors/third-party tree removal service provider(s);
3. To assess queries, requirements, and process requests for various services;
4. To improve our Site and services;
5. To be able to deliver our services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our services and the people or things you are connected to and interested in on and off our services.
6. We use your information to send you marketing communications, newsletter, communicate with you about our services and let you know about our policies and terms. We also use your information to respond to you when you contact us.
7. We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services.
8. We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Local Tree Removal, our community, or the public.
9. To respond to summons, court orders, directions, or other judicial processes.

To provide information to law enforcement agencies or in connection with an investigation on matters related to public safety.

4. Deleting your information

Your account and the information that you provide us is yours. You can at any time request us to delete the same. However, you acknowledge that we may also retain some of the information so deleted for a reasonable period of time in order to comply with legal requests. You can request us to delete your information by writing to us at cotact@localtreeremoval.ca.

5. Cookies and Similar Technologies

Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about the visitor’s visits to other websites. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies, and web beacons. The website uses a browser feature known as a cookie, which assigns a unique identification to your computer. However, in case you do not wish for us to collect such information, simply change the cookie settings on your web browser. For more information, please refer to our Cookie Policy posted on the website.

6. Sharing of Information

1. Your personal information, contact, and service request might be shared to third-party tree removal companies assisting us or subcontractors who may be best fit to provide you with the services requested by you.
2. We may also share your personal as well as non-personal information with our third-party hosting service provider, namely, Bluehost. You can find the privacy policy of Bluehost on this link.
3. We keep your information safe and do not share your information with any other third party. However, if we merge with or are acquired by another company or sell our website or business unit, or if all or a substantial portion of our assets are acquired by another company, in those cases, your personal information will likely be one of the assets that would be transferred.
4. We may also share your information in response to legal requests. Please refer to Section 10.

7. Storage and Security of Information

1. Storage: Your data is stored through Bluehost’s data storage, databases, and servers. We also store some of the information collected by us on our servers and do not share it with any third party, except for the limited purposes as mentioned in the Section 6. The servers and databases in which information may be stored may be located outside the country from which you accessed this Site, and in a country where the data protection and other laws may differ (and be less stringent) from your country of residence. You hereby consent to any such cross-border transfer of your personal information.
2. Retention: Personal information that we collect, access or process will be retained only so long as necessary for the fulfillment of the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased, or made de-identified or anonymous.
3. Steps taken by us to protect your data: We regularly take the following steps to protect the integrity of your information:
   • We only authorize access to employees and trusted partners who need it to carry out their responsibilities;
   • We regularly monitor our systems for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security; and
   • We will ask for proof of identity before we share your personal data with you.
4. Security: We employ reasonable security practices to ensure that the information is safe and secure with us. However, no information on the internet is 100% safe, and you accept and acknowledge such risk. Also, we will disclose the information so collected for limited purposes as mentioned in this Privacy Policy.

8. Links to other Sites

The Site may contain links to third-party websites and online services that are not owned or controlled by us. We have no control over, and assume no responsibility for such websites and online services. Be aware when you leave the website; we suggest you read the terms and privacy policy of each third-party website, and online service that you visit.

9. Rights of Canadian Residents

As per the laws of Canada, you may be eligible for some or all of the following rights in respect of your personal information if you are residing in Canada at the time when we collected your personal information:

• The right to know why personal information is being collected and how it will be used: Our Company must be transparent about why we are collecting your personal information and how it will be used. We must obtain your consent before collecting, using, or disclosing your personal information, except in certain circumstances. – We have done this in form of this Privacy Policy. Your provision of personal information to us is your implied consent to this Privacy Policy practices.
• The right to access your personal information held by Our Company: You have the right to access your personal information that is held by our Company. This includes information about how your personal information has been collected, used, and disclosed. Our Company must provide this information within a reasonable time and may charge a reasonable cost, if applicable.
• The right to request that your personal information be corrected if it is inaccurate, incomplete, or out of date: You have the right to request that your personal information be corrected if it is inaccurate, incomplete, or out of date. Our Company must correct the information within a reasonable time and notify any third parties to whom the information has been disclosed of the correction, if necessary.
• The right to withdraw your consent for the collection, use, or disclosure of your personal information: You have the right to withdraw your consent for the collection, use, or disclosure of your personal information at any time. Our Company must inform you of the implications of withdrawing your consent, such as the inability to provide certain products or services. – In case you withdraw your consent, we will not share your information with any more third-party service providers. But then you also will not be able to receive the quote or services from such service providers.
• The right to request that your personal information be deleted, subject to certain exceptions: You have the right to request that your personal information be deleted, subject to certain exceptions, such as when the information is required for legal or security reasons.
• The right to complain to the Privacy Commissioner of Canada if you believe your personal information has been mishandled: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your personal information has been mishandled by Our Company. The Commissioner has the authority to investigate and make recommendations to Our Company. – However, before filing such a complaint, we recommend you to try contacting our Grievance Officer who may try and amicably resolve your issue in a time bound manner.

Data Protection Officer (DPO): (cotact@localtreeremoval.ca)

To make any requests under this Section, please contact us at cotact@localtreeremoval.ca. Please note, we reserve the right to reject the request if you are not entitled to the right that you request to enforce.

10. How do we respond to legal requests?

We may access, preserve, and share your information in response to a legal request (like a search warrant, court order or subpoena/summon) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals, and government authorities. We may also access, preserve, and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

11. Children Privacy

Protecting children’s privacy is important to us, and therefore our Site or our services are not intended for children. We do not direct the Site or our services to, nor do we knowingly collect any personal information from, such children. If you are not at least 18 years in age, you are not authorized to use the Site without your parent/guardian’s consent. If we learn that a child has provided personally identifiable information to us, we will use reasonable efforts to remove such information from our database. Please contact us at cotact@localtreeremoval.ca. if you believe we knowingly or unknowingly collected information described in this Section.

12. How can I withdraw my consent? (OPT-OUT)

If you sign up, you will automatically start receiving promotional emails and direct mail from us. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at cotact@localtreeremoval.ca..

13. Governing law and Dispute Resolution

Unless provided by the relevant statute, rules, or directives applicable to the jurisdiction in which you reside, in case of any disputes, issues, claims or controversies arising out of or in relation to your use of the Site or our services, the governing law and dispute resolution mechanism as provided in the Terms & Conditions shall apply to this Privacy Policy as well.

14. Do you have questions or concerns about this Privacy Policy?

In the event you have any grievance regarding anything related to this Privacy Policy, Terms & Conditions, or with any content or service of Local Tree Removal, in that case you may freely write your concerns through your registered email to Grievance Officer/Designated Representative to below:

Email: cotact@localtreeremoval.ca.

15. Updates to this Policy

We may add to or change or update this Privacy Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the Site/services after any amendments to this Policy shall constitute your acceptance to such amendments.

16. Welcoming of Suggestions

We welcome your comments regarding this Privacy Policy.Please write to us at cotact@localtreeremoval.ca.

Last updated on March 12, 2023